Returns & Shipping Policy

Returns & Refunds

• We do not accept returns due to the sensitive and perishable nature of live plants.
• We do not offer refunds or replacements for cosmetic damage such as bent, torn, or broken leaves or stems that may occur during transit.
• If your plant arrives dead on arrival and you have:
  • Upgraded to UPS 2-Day shipping, and
  • Included a heat pack if the temperature was below 45°F,
  • Provided an unboxing video within 12 hours of arrival.
  we will gladly offer a replacement or refund.
• You must contact us within 24 hours of delivery to report an issue, including a photo of the plant in its original packaging.

Shipping Schedule

• We ship orders on Monday and Tuesday.
• Wednesday shipping is only available for UPS 2-Day or Overnight services.

Packaging & Transit Notes

• We pack each plant securely to help ensure it arrives healthy and intact.
• However, minor cosmetic damage is possible during transit due to the fragile nature of plants.
• Carrier delays and mishandling are outside our control once the package is in the hands of UPS.

Live Arrival Guarantee

• Our Live Arrival Guarantee applies only if UPS 2-Day shipping and a heat pack (for temps below 45°F) are selected at checkout.
• This guarantee does not include cosmetic damage.
• Must provide unboxing video within 12 hours of being delivered. 

Customer Satisfaction

• Your happiness is important to us! If you're not satisfied with your order, please contact us within 24 hours so we can help resolve any issues.