Shipping Policy

Shipping Schedule

• Orders are shipped on Monday and Tuesday.
• We may ship on Wednesday for UPS 2-Day or Overnight orders.

Packaging & Transit Care

• We carefully pack your plants to help ensure they arrive healthy and intact.
• Due to the delicate nature of plants, minor cosmetic damage (e.g., torn or bent leaves) may occur.
• Some plants may lose a leaf or two during shipping and may be more sensitive to transit.
• We are not responsible for carrier delays. Once the package is with UPS, handling and delivery are out of our control.

Live Arrival Guarantee

• We guarantee your plant will arrive alive if you upgrade to UPS 2-Day shipping and purchase a heat pack when temperatures are below 45°F.
• This guarantee does not include cosmetic damage.

Customer Satisfaction

• We strive for your complete satisfaction and a 5-star experience.
• If your experience is anything less, please contact us within 24 hours of delivery so we can resolve the issue.

Returns and Refunds

• Returns are not accepted.
• We do not refund or replace plants for cosmetic damage.
• If your plant arrives dead and you selected the shipping upgrade and heat pack (when required), we will offer a replacement or refund